Privacy Policy

Effective Date: January 10, 2026

Last Updated: January 10, 2026

On Time Legal Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ontimelegalsolutions.com and use our legal consulting services.

1. Data Collection

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”).

Voluntary Information: Name, email address, phone number, and physical address provided via contact forms or consultation requests.
Sensitive Personal Data: Government-issued IDs (Aadhar, PAN, Passport), financial records, or case-specific sensitive information required for legal filings.
Automated Information: IP address, browser type, operating system, and interaction data collected through cookies and tracking technologies.

2. Legal Basis for Processing

In compliance with the DPDP Act 2023 and GDPR, we process your data under the following legal grounds:

Consent: You have given clear, informed, and specific consent for us to process your data.
Contractual Necessity: Processing is required to perform the services you have engaged us for.
Legal Obligation: Processing is necessary for compliance with Indian or International laws (e.g., AML/KYC regulations).
Legitimate Interests: For the purpose of improving our website security and business operations.

3. Purpose of Processing

Your data is used strictly for:

Providing legal consulting and strategic solutions.
Managing your account and processing payments.
Communicating updates regarding your legal matters.
Complying with statutory requirements from the Bar Council of India or other authorities.

4. International Data Transfers

Since we serve clients globally, your data may be stored or processed in countries other than your own.

From EU/UK to India: We ensure data is handled using Standard Contractual Clauses (SCCs) to provide an “adequate level of protection” as required by the GDPR.
Within India: We comply with the DPDP Act 2023 regarding the storage and cross-border transfer of personal data as notified by the Central Government.

5. Data Retention Policy

We retain your personal data only for as long as:

The purpose for which it was collected is being served.
Retention is necessary for legal or business purposes (typically 7-10 years for legal files per professional standards).

6. Your Rights (Global & Indian)

Regardless of your location, you have the following rights:

Right to Access & Information: To know what data we hold and how it is processed.
Right to Correction: To rectify inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): To request deletion of your data when it is no longer needed.
Right to Withdraw Consent: You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
Right to Grievance Redressal: To lodge a complaint with our Grievance Officer or the relevant Data Protection Board.

7. Security Measures

We implement technical and organizational security measures, including SSL encryption, restricted access protocols, and regular security audits to protect your data against unauthorized access, loss, or destruction.

8. Third-Party Disclosures

We do not sell your personal data. We only share information with:

Authorized Service Providers: (e.g., payment gateways, secure cloud storage).
Legal/Governmental Authorities: When mandated by law or to protect the safety and rights of our firm.

9. Grievance Redressal / Data Protection Officer

As per the Information Technology Act, 2000 and DPDP Act, 2023, we have appointed a Grievance Officer:

Phone: +91 9410126343

Name: Pankaj Singh Bisht

Address: 101, Main Market Dhari, Post Office Dhari, Tehsil Dhari, District Nainital, Uttarakhand (India)– 263136

Email: mailtootls@gmail.com